Thank you for telling your friends about your purchase today. Thank you for following our social accounts and commenting on our posts. You're helping a little girl get dance lessons, a little boy his team jersey, and moms and dads put food on the table. In conclusion, when you buy from a small business, you're not helping a CEO buy a 3rd holiday home. Perhaps the biggest reason is we LOVE our customers! We work until you are completely satisfied, & offer a 100% satisfaction guarantee at time of delivery or pick-up. There are lots of reasons we have so many 5 star reviews from customers. There are no cancellations or refunds on built-to-order furniture. We believe this only enhances the furniture's rustic, unique character. By their nature, wood planks may be somewhat uneven and may develop small cracks and cup or bow over time due to changes in temperature or humidity. Each item is an original and no two pieces are exactly alike. Given its hand made and hand-finished nature, variations and imperfections in solid, real-wood furniture are to be expected and celebrated. American Made Custom Solid Hardwood Furniture Returns & Cancellations: We sell locally handmade built-to-order furniture here. All lost or damaged delivered orders will be replaced free of charge. Orders lost by a carrier are not grounds for cancellation. Thank you for your patience and understanding if we experience a hiccup with your order's supply chain. Shipping delays or other factors beyond our family's immediate control do not constitute grounds for cancellation or a refund. If a product arrives damaged/missing parts please contact Colby at 91 or kindly email Rest assured, we'll help get you a free replacement or free delivery of any missing parts. How much time after receiving my non custom order do I have to ask to return the item? All approved cancellations done prior to receiving an order confirmation by text or email will be refunded back via store credit within 2-3 business days.Īgain, once a purchase is confirmed, even prior to shipping, there can be no cancellation under any circumstance and for any reason. Never will an approved order cancellation (one that is done immediately after purchase) be refunded back onto an original payment method. In extenuating circumstances, customers may cancel an order within 24 hours of purchase via texting 91 or emailing for store credit. However, if it arrives damaged or missing parts we get you replacement(s) free of charge, of course! Due to this, orders can’t be changed or canceled. Immediately after placing an order our suppliers go to work getting your order out the door. These terms are posted on each product page, on our home page, and require customer consent during checkout and prior to a purchase. If an item arrives damaged or missing parts, Colby and Madilyn Hawkins will work with the manufacturer to provide you parts or a replacement as quickly as possible. There are no cancellations or refunds for any order under any circumstances for any reason. How much time after I purchase do I have to cancel for a refund? Non-Custom-Furniture Returns & Cancellations: Delivery cost is paid directly to your HW personal furniture artisan 2-3 days prior to scheduled delivery via any payment method you chose (Venmo, Zelle, PayPal, FB Pay, Check, Cash, Credit Card, etc).īuilt-to-order furniture delivery rates are: You are assigned and introduced to your HW carpenter after purchase. However, local delivery for custom furniture is also available!Ĭost for custom furniture delivery is based on your proximity to your personal Hawkins Woodshop furniture artisan. Nearly all custom furniture orders may be picked up for free within 60 miles of any metropolitan area in the continental United States. Turn-around may be as short as 2 weeks and as long as 12 weeks. LOCALLY MADE TO ORDER, SOLID WOOD FURNITUREĪverage turn-around time from date of purchase till pick-up or delivery of a made to order solid-wood furniture purchase is 4-6 weeks. No costly prime membership is required nor is any bogus minimum order amount required.ĭelivery time varies based on the product but is typically 2-5 business days, but may be up to 4+ weeks for large freight items like couches. NON CUSTOM FURNITURE Delivery for imported, manufactured furniture by our production partners is FREE NATIONWIDE!
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